Just an idea...
How come books can't set up shop in Panama, CR or wherever, but set up their customer service department in the Philippines or India where English speakers are plentiful and labor is cheap?
The management, accounting dept, linesmakers, web site, computers, banking and corporate address would be in Panama, say, but a satellite office that would only handle the live operator customer service (with a few trained managers) aspect of the business would be in the Philippines. Even the phone calls could terminate in Panama. These operators would be hooked up for voice and data via the internet.
My understanding is that major corporations are already using India and the Philippines for labor-intensive customer service such as order taking and technical support. With costs of international communications so low now you never know where you end up when you dial an 800 number.
How come books can't set up shop in Panama, CR or wherever, but set up their customer service department in the Philippines or India where English speakers are plentiful and labor is cheap?
The management, accounting dept, linesmakers, web site, computers, banking and corporate address would be in Panama, say, but a satellite office that would only handle the live operator customer service (with a few trained managers) aspect of the business would be in the Philippines. Even the phone calls could terminate in Panama. These operators would be hooked up for voice and data via the internet.
My understanding is that major corporations are already using India and the Philippines for labor-intensive customer service such as order taking and technical support. With costs of international communications so low now you never know where you end up when you dial an 800 number.
